Kensho Boutique Hotel & Villas

are looking to recruit an experienced and talented:

Guest Relation / Concierge

Responsibilities:

• Replying to Guest e-mails, messages and handling all Guests pre-arrival requests in order to prepare their itineraries
• Welcoming guests in a friendly and professional way and assisting them with the check-in procedures
• Be fully informed about the daily schedule of the guests
• Manage all guests’ complaints
• Liaise closely with Reception, Housekeeping and F&B regarding VIP amenities and special requests

Qualification & Skills:

• Familiarity with leading hospitality industry standards
• Proven experience as Guest Relations Officer ideally in a 5* luxury hotel
• Be fluent in English language
• Good command of a second language (Spanish, French, Italian, Arabic, Russian) would be a plus
• Excellent communication and interpersonal skills
• Degree in Hospitality / Tourism (desirable)
• Knowledge of Hotel PMS (e.g. Protel)

What we offer:

• Accommodation and full board
• Competitive salary package
• Continuous training (Departmental & Generic)
• Excellent working environment

If you are looking for a dynamic, challenging and fast growing business please send us your CV (with a business photo) by clicking apply.