MarBella Collection is currently seeking for a passionate and dedicated Front Desk Receptionist to join our team for the season 2024. As a Receptionist, you will be the first point of contact for our company. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Duties & Responsibilities

• Greet and welcome guests upon their arrival and assign rooms
• Perform all check-in and check-out tasks
• Register guests collecting necessary
• Answer, screen and forward incoming phone calls
• Provide information about the hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with the housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Receive, sort, and distribute daily mail/deliveries
• Ensure reception area is tidy and presentable, with all necessary stationery and material
• Maintain back-office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Control the front office supplies and keep inventory of stock

Skills

• Customer service attitude
• Organizational skills
• Written and verbal communication skills

• Outgoing personality
• Multitasking and prioritizing
• Problem-solving
• Ability to work under pressure