The Leading Guest Experience Management platform  in CSEE & TOP destinations, is looking for Customer Success & Up-selling Executive 

i-host was founded in 2016 with a vision to reform the services offered by top tier hospitality venues to their unique visitors and assist them in standing out on a global scale.  

i-host, company’s core offering, is a sophisticated, guest experience management platform, designed  to assist top restaurants, hotel restaurants and “eatertainment” venues in offering data-driven and  personalized leisure services to their guests, allowing also the venues to empower direct relations  with their customers and enable additional revenue streams and channels. 

Today, i-host has become the leading guest experience management platform in CSEE, with thousands  of installations in venues in Greece, Cyprus, Croatia, Poland and Germany. It is currently used by top tier hospitality venues, including Michelin star establishments and the most popular hotel brands,  operating in the most touristic locations. With a partner portfolio, including more than 1500+ high end venues, a team of highly skilled tech, marketing and hospitality professionals, a clear vision and  endless desire to make an impact in the hospitality sector in a global scale, we are looking for a  candidate, obsessed with up-selling & helping hospitality grow and stand out globally, by using i-host – we are looking for our “Customer Success & Upselling Executive”, responsible for Greece & Cyprus. 

• Arranging and joining meetings (remote or in-person ones) with existing clients (hospitality  venues, restaurants and hotels) for up-selling purposes - updating them about new features,  helping them understand the value that comes with the adoption of them and closing deals  for upgrades 
• Ensuring that each of accounts assigned to you adopts the appropriate services, available  through the platform, ensuring business growth and maximization of value 
• Responsible for retaining the customers under your portfolio – working with a goal to achieve  a high Customer Retention Rate (CRR) per annum. 
• Making sure that each customer goes through a seamless onboarding process, and that they  get training services of great quality. 
• Making sure the engagement level of each customer, you have ownership of, is as high as  possible.  
• Resolving/handling issues related to requests coming from customers through phone/e-mail – ensuring that quality of service provided is of exceptional standards.  
• Responsible for transferring/assigning any requests to the appropriate department, using a  ticketing platform. 
• Collaborating with our business development, sales and product teams with a goal to  optimize the up-selling process by being aligned in regards to market, business and product  updates 
• Using our company’s CRM to compose offers and perform follow up actions 

• A caring kind of collaboration with the company, designed to put your life 1st
•  A salary of up to €1,500 / month (gross), depending on skillset 
• Bonus income & Summer Bonus based on results 
• Opportunity to work within a growing, tech scale-up, environment, shaping the hospitality  sector, globally 
• Collaboration with a highly-skilled, experienced and creative team of people, designing  innovative digital products and services 
• Ongoing training 
• Ability to work remotely  
• Equipment (PC & smartphone)